We Offer Expert Solutions and Personalized Care
Our service is designed to deliver tailored support, expert guidance, and effective solutions to meet your unique needs.
Frequently asked questions
Everything you need to know about the product and billing.
The techniques we use to recover our clients’ accounts vary widely from case to case. In the event of a password recovery we will walk our clients through extracting an encrypted private key backup and building a comprehensive list of possible password guesses. We then transfer our client’s data to secure password cracking servers that use the data collected from the client to try billions or trillions of possible password combinations until the correct password is found.
We understand the issue of trust and authority is one that must be addressed before our clients feel comfortable sharing sensitive financial information with us. Furthermore, Retrieval Xpert is a licensed private retrieval agency that specialises in comprehensive asset searches and investigations of complex frauds, financial crimes, and digital forensics with a public business address.a
No. We will never ask our clients to divulge more information than they are comfortable sharing with us.
We would never steal a client’s funds for any reason. We are a business based in Ontario with a business address, so if we were to steal from you, or attempt to defraud our clients, it would be a simple process to report us which would quickly lead to our arrest and eventual jail time! We have received countless 5-star reviews on our third party and unbiased review platform TrustPilot which we encourage you to read on Trustpilot.
If you have completely deleted your seed phrase or have thrown away a computer or phone with a private key backup on it, don’t panic no more, we can help you recover your lost assets. In certain cases (such as with Blockchain.com) we can retrieve the backup file for you and occasionally we can recover deleted files off of an old hard drive.
Yes. When you have lost funds to a crypto scam, the odds of recovering those funds are very medium.
Over the years, our team has come up with a way out which we use in recovering lost assets and it was been proved an 80% success rate.
The process of recovering lost crypto can vary in time from as short as 1 hour, to as long as 6+ months. While this may sound lengthy, this is because we typically exhaust our initial search within a week after initially onboarding a client. After this initial search has been exhausted, we hold on to the private key backup and password guesses to continue retesting as we discover new recovery vectors and expand our hardware capabilities (unless otherwise requested to delete client information).
The types of crypto that we support are expanding every day. At the moment we support seed phrase recovery for any type of bip-39 or erc-20 token including legacy mnemonics, 13th and 25th words.For password recoveries, our list of currently supported accounts is: Blockchain.com, Bitcoin Core, Multibit, Electrum, MetaMask, MyEtherWallet, Mist Ethereum Wallet, Dogechain Core, and Dogechain.info.
We work on a service based fee of 20% of any funds recovered. This means that if your account ends up being empty, there is no charge to you.
Correct. It is mathematically impossible to directly hack the Bitcoin Blockchain.However, our approach involves using the Bitcoin owner’s password guesses to “crack” their password. In combination with a private key backup (essentially an encrypted private key) this allows our clients to regain control of their funds.